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Cancellation Policy

Session Cancellation & Rescheduling Policy

To provide the highest level of service and maintain a consistent coaching schedule, I have established the following policy. By booking a session, you agree to these terms:

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1. More than 24 Hours’ Notice

If you need to cancel or reschedule, please provide at least 24 hours’ notice.

  • Action: You may reschedule at no cost.

  • Refunds: If you cancel entirely with 24+ hours' notice, you will receive a 100% full refund.

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2. Late Cancellation (Less than 24 Hours’ Notice)

Cancellations or rescheduling requests made with less than 24 hours’ notice are difficult to fill on short notice.

  • Action: You are eligible for a 50% refund of the session fee.

  • Note: For clients on a session package, this may count as a "half-session" or require a 50% re-booking fee to regain the credit.

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3. Late Arrivals & No-Shows

I respect your time and ask that you respect mine.

  • The 15-Minute Rule: If you are running late, please notify me as soon as possible. I will remain in the session for 15 minutes past the scheduled start time.

  • Automatic Cancellation: If you have not joined the session or contacted me within those first 15 minutes, I will end the call/meeting.

  • Fees: Late arrivals of more than 15 minutes are treated as a No-Show. No-shows are not eligible for a refund or a complimentary reschedule; the full session fee will be retained.

 

Emergency Situations

I understand that true emergencies happen. Sudden illness or unavoidable crises are handled on a case-by-case basis at my discretion. Please reach out as soon as you are safely able to do so.

How to Cancel

To cancel or reschedule, please use the link in your booking confirmation or contact me directly at suzanne@heardADHDcoaching.com or 0473 106659.

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